Our Support

THE SCOPE OF OUR SUPPORT

GK Web Agency supports you with service issues regarding the availability of our hosting services. Inquiries related to application setup, problematic code and database queries, among others are not within our scope of support.

We have streamlined the support process to increase the problem resolution efficiency and give priority to the following:

- Service unavailability
- If your site, email or domain name is not working.
  Malfunctioning of our tools and interfaces
  Bugs in our tools that prevent you from using our hosting as intended.

If you believe that you have an issue that falls in one of these categories, Please Submit a Ticket

Name*

First

Last

Email address*

Phone number*

What services can we provide you?*

Select your industry*

Do you require Hosting recommendations?*

Yes

Do you require Domain recommendations?*

Yes

Choose the package that best suits your purpose.
You can always upgrade or downgrade later. Contact our support if you are unsure about which package to choose.

Do you live in Australia?*

Yes

This field should be left blank

Hours

Ticket Support:
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Phone Support:
Mon – Fri, 9am – 5pm (AEST)

Hours

Support Cost and Terms Summary

GK Web Agency charges $ 150 per hour (minimum 1 hour charge) for all support services except when:

Resolving hosting issues
Fixing something that is broken, but not caused by user error, or
Your request will take less than 15 minutes to complete

For requests outside of the above, GK Web Agency will propose a cost estimate for approval before proceeding.

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