THE SCOPE OF OUR SUPPORT
GK Web Agency supports you with service issues regarding the availability of our hosting services. Inquiries related to application setup, problematic code and database queries, among others are not within our scope of support.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Mon – Fri, 9am – 5pm (AEST)
GK Web Agency charges $ 150 per hour (minimum 1 hour charge) for all support services except when:
- Resolving hosting issues
- Fixing something that is broken, but not caused by user error, or
- Your request will take less than 15 minutes to complete
For requests outside of the above, GK Web Agency will propose a cost estimate for approval before proceeding.