Privacy Policy

Last updated: April 2026

GK Web Agency (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

This Privacy Policy applies to information collected through our website, www.gkwebagency.com.au, and through our services, enquiries, forms, email communications and client interactions.

1. Personal Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your name
Email address
Phone number
Business name
Billing or mailing address
Payment or transaction information
Website, hosting or account access details provided for service delivery
Information submitted through website forms, emails, surveys or service requests

You may choose not to provide certain information; however, this may limit our ability to respond to your enquiry or provide our services.

2. Website and Technical Information

When you visit our website, we may automatically collect certain technical and usage information, such as:

IP address
Browser type
Device information
Operating system
Pages visited on our website
Referring websites or search terms
General website interaction data

This information helps us understand how visitors use our website, improve user experience, monitor website performance and enhance our services.

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve functionality, analyse website traffic and support marketing activities.

We may use third-party tools and platforms, including but not limited to:

Google Analytics
Google Ads
Meta/Facebook advertising tools
Other website analytics, advertising or performance tools

These third-party services may collect information through cookies or similar technologies in accordance with their own privacy policies.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website features or functionality.

4. How We Use Your Information

We may use your personal information for purposes including:

Responding to enquiries and service requests
Providing, managing and improving our services
Communicating with you about your project or account
Preparing quotes, invoices and service documentation
Processing payments and transactions
Providing website design, development, SEO, Google Ads, hosting or marketing services
Improving our website, content, user experience and customer service
Sending newsletters, updates or marketing communications where permitted
Conducting internal analytics and business reporting
Complying with legal, accounting or regulatory obligations
Protecting our legal rights, business operations and website security

We will only use your personal information for the purpose for which it was collected, for related purposes you would reasonably expect, or where required or permitted by law.

5. Marketing Communications

With your consent, or where permitted by law, we may send you marketing emails, newsletters, service updates or promotional communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

We may also use website interaction data to show relevant advertising on third-party platforms such as Google or Meta/Facebook. You can manage your ad preferences through those platforms.

6. How We Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

SSL encryption on our website
Secure hosting and server environments
Restricted access to personal information
Password-protected systems where appropriate
Firewalls, security monitoring and industry-standard safeguards
Limiting access to authorised personnel or service providers only

While we take reasonable precautions, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted online.

7. Sharing Your Personal Information

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary, including to:

Service providers who assist with hosting, email, website maintenance, payment processing, analytics, advertising or marketing
Professional advisers, including accountants, legal advisers or business consultants
Government, regulatory or law enforcement authorities where required by law
Third parties involved in a business transfer, restructure, merger or sale
Other parties with your consent or as otherwise permitted by law

Where we use third-party service providers, we take reasonable steps to ensure they handle personal information securely and only for authorised purposes.

8. Overseas Disclosure

Some third-party tools, platforms or service providers we use may store or process information outside Australia, including cloud, analytics, email, advertising or software providers.

Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate privacy and security protections are in place, where required by applicable law.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, manage business records, comply with legal obligations, resolve disputes and enforce agreements.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, unless we are required to retain it by law.

10. Access and Correction

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

We may need to verify your identity before processing an access or correction request. In some circumstances, we may refuse access where permitted by law, but we will explain the reason where appropriate.

11. Your Choices and Rights

You may contact us to:

Request access to your personal information
Request correction of inaccurate or outdated information
Withdraw consent for marketing communications
Request deletion of certain information, where legally possible
Ask questions about how your information is handled

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policies of third-party websites before providing personal information to them.

13. Children’s Privacy

Our website and services are intended for business and general adult audiences. We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to review and remove the information where appropriate.

14. Privacy Complaints

If you believe your privacy has been breached or you have concerns about how we handle your personal information, please contact us using the details below.

We will acknowledge your complaint within a reasonable timeframe and aim to resolve it promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal obligations or privacy practices.

The updated version will be posted on this page with the revised date. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions about this Privacy Policy or wish to make an access, correction or privacy request, please contact us:

GK Web Agency
Email: gk@gkwebagency.com.au
Website: www.gkwebagency.com.au

Matilda Rosa (Matilda)

I’ve had a great experience with GK Web Agency. They’ve been helping with my website and online marketing, and it’s been a huge relief having someone I can actually rely on. Whenever I need changes or have questions, they get back to me quickly and explain things in a way that’s easy to understand. What I like most is that they genuinely care about the work they do and don’t just treat you like another client. They’re honest, helpful, and always willing to go the extra mile. If you're looking for a team that’s easy to work with and knows what they’re doing, I’d definitely recommend GK Web Agency.

Bridget Simon

I had an excellent experience working with GK Web Agency. Their team was professional, responsive, and genuinely committed to helping my business grow online. They created a modern, user-friendly website that perfectly reflects my brand and provided valuable guidance throughout the entire process. What impressed me most was their attention to detail, clear communication, and expertise in website design, SEO, and digital marketing. Every question was answered promptly, and they always went the extra mile to ensure everything was running smoothly. If you're looking for a reliable agency that delivers high-quality work and outstanding customer service, I highly recommend GK Web Agency. Thank you for your dedication and support!

Liam Bailey

We’ve been working with GK Web Agency for our online marketing and Google Ads, and we’re very happy with the results. Professional, responsive, and they truly know how to generate quality leads. Highly recommended!

Esthetic Dental Academy

Working with GK Web Agency has been a fantastic experience. They created a modern, professional website for Esthetic Dental Academy and provided excellent support throughout the entire process. Their attention to detail, communication, and digital marketing expertise have been outstanding. Highly recommended.

Shervin Aesthetics

GK Web Agency did an outstanding job designing our website and managing our social media and online marketing. Their team is professional, responsive, and always focused on delivering real results. Highly recommended for businesses looking to grow their online presence.

RoyalHandCarwash

GK Web Agency has been outstanding in managing my online presence. They look after my website, Google setup, and booking system, and everything has been handled with real professionalism and consistency. From the beginning, they made the whole process simple and stress-free. My website looks clean and modern, my Google profile is properly optimised, and the booking system works smoothly for my customers without any issues. Any time I needed updates or support, they responded quickly and took care of it without delays. What I appreciate most is that they don’t just build things and leave them—they actually maintain and improve everything so my business keeps running efficiently online. Overall, I highly recommend GK Web Agency to any business owner who wants reliable web management, strong Google presence, and a hassle-free booking system.

ALI SAED

GK Web Agency exceeded my expectations! Their expertise in Google Ads boosted our traffic and conversions, and their WordPress design skills delivered a stunning, user-friendly website. The team was professional, responsive, and a pleasure to work with. Highly recommend!

Q1sander2209

So happy with my web . so happy with result and on time thanks again.

Frans Zahrooni (Maze Seal)

I had a great experience with GK Web Agency. The team was professional, responsive, and really took the time to understand what I wanted. They delivered a clean, modern, and user-friendly website that perfectly represents the business. Communication throughout the process was smooth, and any changes I requested were handled quickly and without hassle. The final result looks amazing and works perfectly across all devices. Highly recommend their services to anyone looking for quality website design and reliable support.

Alma Renovators

Best of the best Will recommend to anyone want to make new professional website. This man changed my entire website to something excellent with all new look and design. Professional, punctual, fast responsive, reliable and very cost efficient compares to other web companies. I can't Immagine in very first day of the completion of my website I've got 2 new call(inquiry) about a proposed future renovation which means I have great feeling that I'll be very busy in the near future. I really recommend GK WEB AGENCY to anyone wants to make some money.