Google My Business discontinued toll free phone support

One of the best parts of Google My Business was that you were able to dial a phone number and speak to someone at Google about your Google My Business listing. So if you had an issue with how your business was showing up in Google Search or Google Maps, someone at Google could potentially help you.

This will impact how quickly your Google My Business issues can be addressed.

One of the best parts of Google My Business was that you were able to dial a phone number and speak to someone at Google about your Google My Business listing. So if you had an issue with how your business was showing up in Google Search or Google Maps, someone at Google could potentially help you.

Well, now that feature is gone. You can no longer dial into a phone number and immediately get someone from Google to listen to your problem.

The announcement.

“We’ve removed toll free customer support numbers from the Google My Business homepage. If you call one of the existing numbers, you’ll be directed to the Google My Business Help Center for a more personalized and efficient help experience,” Google said.

If you try to call those numbers, a message will tell you to go to the Google My Business help center, list a short URL, say goodbye and hang up on you. You won’t be able to speak to anyone.

You can request a call back.

Instead, you can fill out a form and ask someone at Google to call you back from this form. “You’ll still be able to request a toll free call from a support specialist under the ‘Contact Us’ options in the Google My Business Help Center,” Google said.