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Google My Business adds messaging to desktop interface

Businesses can now message with customers through their web browser, not just the mobile app.

Businesses can now message with customers through their web browser, not just the mobile app.

Google is rolling out the messaging functionality within the Google My Business desktop interface. This is not fully live yet, but many can see it already. Previously, messaging was available through the Google My Business mobile app, but not within the Google My Business desktop interface.

What it looks like. When you log in to Google My Business on your desktop browser, you may see a “Messages” button on the left side navigation. If you click on it, it loads the messaging chat box tool. You can see your customers on the left, click on them to load the chat window and then respond to their chats.

More details. Google has been pushing messaging recently within Google My Business and Google Maps. So the addition here is welcomed and not a huge surprise. Google began offering forms of messaging within Google My Business in 2016.

This feature is excited about the launch, so are many other local SEOs.

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